Billing Information
The Fox Metro Customer Service Department is responsible for mailing bills to and receiving payment from over 80,000 households and businesses. These customers are located in Aurora, Montgomery, Oswego, North Aurora, Sugar Grove, unincorporated surrounding areas, and small sections of Batavia and Yorkville, Illinois. Residential customers are billed for wastewater treatment approximately 6 times per year, depending upon which community they are located in. Businesses are customarily billed monthly.
It is important to note that Fox Metro relies on the water meter readings from each surrounding community to calculate each ratepayer’s wastewater treatment bill. Unfortunately, sometimes errors do occur with water meter readings that end up also affecting the wastewater bill. The Fox Metro customer service team works extremely hard in partnership with the communities to rectify errors and assist customers. We respectfully request that customers treat our employees with respect and common courtesy.
